Advertisement
CHAPTER ONE
1.0 INTRODUCTION
Actually the banking industry has gone too far into Information Technology Information management and others in the delivery of their customer’s services.
Through information technology is subsumed in the concept of information management. Hence， information technology is narrower than information management but also depends heavily on network of systems technology just like information management therefore， it is a tool for information management. However， when we come the issue of the effectiveness of information Technology in banking system “delivery”. It is at great effect， in the sense that information technology has powered the banking industry. Service/ system delivery are made easy， no more time wanting wasting for just a simple banking transaction， information technology is and will continue to be of positive effectiveness to both banker and their customers. Well， it have some short comings in both the have same short comings in both the area of the bankers， the customers and the Nigeria economy of larger.
1.1 BACKGROUND OF THE STUDY
When we talk about the background we are to dance down to the information meaning of information technology and what is all about， since it is the central of thought.
Advertisement
However According to Akuwudike and Ugwu (2002). Information technology is the collection and gathering recording， storage， processing and communication a macro – electronic based， combination of computer and telecommunication technology. It is however， based on the convergence of data processing and communication techniques， the former providing the information while the latter provided the vehicle for disseminating or communicating it is hence， a relatively new filled that combines the technology of the computer with that of telecommunications and therefore represent the latest form of man-machine interface.
Moreover， it has played a vital role in the newer field of experts systems and artificial intelligence. Experts are able to achieve these fits because at the abundant knowledge on， and the relevance of information theory which itself is the study of information and the way if is communicated (Armstrong 1993).
Also information Technology can be said to a relatively new field that combines the technology of the computer with that of communication， concerned with the gathering， recording， storage， processing， and dissemination of information and represents the largest form of man – machine interface such as internet services; A1 experts system just but few (Jan 1987).
1.2 STATEMENT OF PROBLEM
In recent time， most banks have been in the bandage of how to manage their information， and how to satisfy their customers.
Also， the rate of competition in the banking industry today is also a big problem on the banking industry and happens to be union Bank Plc.
